• Position    : Fixed Term - Full Time until 22/12/2025
• Location   : Preston VIC 3072
• Salary      : $97,377.80 - $101,787.92 based on level of experience, plus super

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

We’re looking for a skilled Case Manager with family support experience who specialises in intake services. This role offers the chance to lead change within VACCA’s Family Services program, working with a project team to drive best practices.

Supported by the Intake Team Leader, you'll collaborate with leaders, staff, and key stakeholders to ensure a seamless intake process while fostering strong community connections.

If you're passionate about impactful change and collaborative service delivery, we’d love to hear from you!

About You

As the Intake Coordinator for Northern VACCA Family Services, you will lead a culturally safe, family-centered intake process, ensuring families are connected to the right support. This role involves overseeing referrals, managing key partnerships with agencies like The Orange Door, Child Protection, and local service providers, and maintaining strong relationships with VACCA staff, self-referring families, and the broader community. You will screen referrals, collaborate with Team Leaders on case allocations, and ensure a smooth intake process while keeping leadership informed. Additionally, you will manage waitlists, support short-term family assistance, and uphold best intake practices by working closely with Intake Coordinators across VACCA regions to drive continuous improvement.

• Requirements: 
• At least 2 years’ experience working in a client-facing role in the family services sector.
• Experience working directly or indirectly with intake functions and processes.
• Desirable: Experience working in Aboriginal organisations and with Aboriginal communities.
• Desirable: Qualifications in Social Work, Psychology and/or Child and Family Welfare
• Current COVID-19 vaccination (including booster dose, as applicable), a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence.

What we can offer you

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities 
• Attractive salary packaging to increase your take-home pay
• 17.5%  loading on annual leave
• Access to agency vehicles for all work-related travel 
• Access to Employee support and wellbeing programs 
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program 

 We strongly encourage Aboriginal and Torres Strait Islander people to apply

Applications should include a cover letter addressing the key selection criteria and current resume.

We encourage applicants to view the Position Description before applying.

Please click here  Intake Coordinator Family Services Northern - Feb 2025.pdf to download the position description for this role. 

Application closes by Friday 21st March 2025

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy