Case Manager – Family Services

  • 340 Bell Street , Preston, VIC, Australia, 3072
  • Permanent - Full time
  • Position    : Permanent - Full Time
  • Location   : Preston VIC 3072
  • Salary      : $88,099 - $94,791 based on level of experience, plus super

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

The Case Manager, part of the Family Services team, supports Aboriginal children and families referred to VACCA. Working within a multidisciplinary team, the role collaborates with parents, carers, and key stakeholders to deliver culturally safe, integrated support. Through trauma-informed and culturally appropriate engagement, the Case Manager empowers families to share their stories and address their needs.

About You

This role supports Aboriginal families through assertive outreach and culturally safe engagement, helping parents build strengths in areas such as parenting, child development, safety, and financial literacy. Case Managers facilitate group sessions, use reflective practice and mentoring, and provide access to cultural resources to strengthen community connections.

They conduct ongoing safety assessments, implement wellbeing strategies, and ensure the family's voice is central throughout the process. Support is delivered in familiar environments at home, on Country, and in community settings, while working with children in trauma-informed, culturally appropriate ways. The role includes leading care team meetings, monitoring progress, collaborating with internal and external stakeholders, and participating in regular supervision.

  • Requirements:
  • Certificate, Diploma or Degree qualification in Community Services, Social Work and/or substantial experience in these fields
  • Valid Police Check, a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended)

What we can offer you

  • A supportive environment that includes a comprehensive induction
  • The support of regular internal supervision
  • Professional development and training opportunities 
  • Attractive salary packaging to increase your take-home pay
  • 17.5%  loading on annual leave
  • Access to agency vehicles for all work-related travel 
  • Access to Employee support and wellbeing programs 
  • Paid parental leave after 12 months of ongoing employment
  • Opportunity to work and build a connection with the Aboriginal Community and culture
  • Fitness Passport - allowing you (and your family) access to any of the facilities available on this program 

 We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Applications should include a cover letter addressing the key selection criteria and a current resume.

We encourage applicants to view the Position Description prior to applying.

Please click here Download File Family Services Case Manager- June 2025.pdf, to download the position description for this role. 

Application closes by Friday, 1st August 2025

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and well-being of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check before commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy

Apply now

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