• Position: 2x Permanent, Full Time 
• Location: Frankston (& Dandenong)
• Salary: $76,376 - $81,906 plus superannuation and salary package

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

The role of the Family Service Case Support is to work cooperatively with VACCA’s Family Services programs to ensure a high-quality and culturally appropriate service are accessible to children, and families who are affiliated with the organisation. There are a range of programs at VACCA that offer different services to families, and your role will be to develop casework skills by shadowing casework staff as they continue to provide better outcomes for children, and families. As part of the role, you will be actively holding families that are going to be allocated to Family Services case managers.

You will be providing support and guidance where needed this may include transport to appointments, financial support and what is needed to support our families.

About You

• Commitment and understanding of the values that underpin VACCA’s vision and purpose
• Experience and or ability to work with Aboriginal children and families in a culturally respectful and competent manner 
• Ability to engage vulnerable children, young people, their families and their carers in outreach work activities. 
• Sound administration skills – including ability to record case notes, maintain files, use computer databases 
• Proven and sound time management skills, communication skills, reliability, accountability and commitment to high quality client service. 
• Ability to maintain confidentiality and privacy 
• Proven ability to work in a team and independently 
• Ability to work out of normal business hours as required by the role
• Requirements: Valid Police Check, a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended).

What we can offer you

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities 
• Attractive salary packaging to increase your take-home pay
• 17.5%  loading on annual leave
• Access to agency vehicles for all work-related travel 
• Access to Employee support and wellbeing programs 
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program 

 We strongly encourage Aboriginal and Torres Strait Islanders people to apply

Applications should include a cover letter addressing the key selection criteria and current resume.

We encourage applicants to view the Position Description prior to applying.

Please click below to download the position description for this role. 

 PD Family Service Case Support_.pdf

Application closes by 23rd January 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy