• Position    : Ongoing, Full Time
• Location   : Preston
• Salary      : Between $80,006 to $92,286 (based on qualifications and experience) plus super and salary package options

This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. This employment opportunity is only available to Aboriginal and Torres Strait Islander people

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

Link Up Victoria assists Aboriginal and Torres Strait Islander people, 18 years and over, living in Victoria or Tasmania who have been removed, fostered, adopted or placed in an institution. Link Up undertakes research, connecting clients to family and Mob and completes reunions across Australia for eligible clients. The role of the support officer will be to provide one on one, trauma informed support to our clients – Stolen Generations survivors – on their journey to find and be reconnected to their family, culture and traditional country.

In your role you will assist our clients to apply for their adoption or foster records, relevant birth, death and marriage certificates and any other records from record holders all over Australia. These records will be used by you to confirm Aboriginal connections, traditional country, location of living family and loved ones who have passed, and research family trees. Your role is also to support Stolen generations survivors with understanding their records, handing over and sharing their records with them in a culturally safe and trauma informed way. Once all family research is completed your role will be to work with the Reunions Officer to prepare your client for their reunion.

About You

• Demonstrated commitment and understanding for the values that underpin VACCA’s vision and purpose
• Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people
• Demonstrated understanding in working with Aboriginal families and children
• Demonstrated ability to communicate in a clear, culturally appropriate and respectful way with a range of stakeholders including staff, Government and agency partners and clients
• High-level written and computer use ability, including demonstrated knowledge of Microsoft applications such as Excel and PowerPoint
• High level organisational skills including time management and the ability to work as an effective team member
• Commitment and willingness to work closely with our clients and their family to support them in an empathic and respectful way Capacity to work independently and to meet deadlines set
• Ability to travel throughout Victoria and interstate and undertake overnight stopovers and work flexible hours
• Willingness to learn on the job
• Requirements: Valid Police Check, a Victorian Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended).

What we can offer you

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities 
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel 
• Access to Employee support and wellbeing programs 
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program 

Please note: This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. This employment opportunity is only available to Aboriginal and Torres Strait Islander people

Applications should include a cover letter addressing the key selection criteria and current resume. We encourage applicants to view the Position Description prior to applying. Please click here  Client Support Officer - Link Up - Statewide - L3 - L4.pdf to download the position description for this role. 

Application closes by 15 September 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy