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MAKE A REAL DIFFERENCE

Family Services Case Manager

  • Chirnside Park, VIC, Australia, 3116
  • Fixed Term - Full time
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  • Position    : 2 X Fixed Term Full Time roles (one Maternity Cover until 12 Feb 2027 and one fixed term role ending 12 Jan 2027)
  • Location   : Chirnside Park
  • Salary      : Between $88,099 to $92,725 plus super and salary packaging options

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

This role is responsible delivering outreach family services supports to Aboriginal families in the East Metro area. The Integrated Family Services Case Manager will work within the Family Services team to support Aboriginal people and their families who are referred to the Family Services program through several referral pathways, including self-referrals and/or from other community agencies. The Case Manager’s role is to create a culturally connected and nurturing environment for families, ensuring Aboriginal culture is integrated into the program. They provide timely and effective family support services through practical outreach services through conducting home visits on a weekly or fortnightly basis to strengthen parenting skills and respond to concerns present. Additionally, they identify cultural needs and offer information about community activities, facilitating family reconnection, when necessary, through referrals to relevant services.

About You

  • Demonstrated understanding of, and commitment to, the values that underpin VACCA’ vision and purpose
  • Demonstrated awareness and appreciation of Aboriginal societies and cultures, and commitment to continually build knowledge of such, along with a high level of awareness of the key issues which impact upon Aboriginal communities
  • Demonstrated experience in working and engaging with Aboriginal families and children.
  • Good knowledge and experience of the Family Violence and Child Protection sectors
  • Ability to effectively engage and support families on agreed goals and tasks in a timely manner using strengths-based, culturally appropriate and trauma informed approaches.
  • Demonstrated ability to complete comprehensive assessments to determine needs for families and able to formulate interventions to respond to the needs.
  • Demonstrated skill to identify goals and create a plan to respond to these in a timely manner, including experience to respond crisis situations effectively.
  • Demonstrated skill and ability to review assessment reports, safety plans and goal plans as required.
  • Demonstrated ability to prepare accurate documents and reports e.g., case notes, incident reports, court reports, assessment report.
  • Demonstrated ability to have clear, culturally appropriate, and respectful communication skills with individuals, families and professionals
  • Requirements: Valid Police Check, a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended).

What we can offer you

  • A supportive environment that includes comprehensive induction
  • The support of regular internal supervision
  • Professional development and training opportunities 
  • Attractive salary packaging to increase your take-home pay
  • 17.5% loading on annual leave
  • Access to agency vehicles for all work-related travel 
  • Access to Employee support and wellbeing programs 
  • Paid parental leave after 12 months of ongoing employment
  • Opportunity to work and build connection with the Aboriginal Community and culture
  • Fitness Passport - allowing you (and your family) access to any of the facilities available on this program 

We strongly encourage Aboriginal and Torres Strait Islanders people to apply

Applications should include a cover letter addressing the key selection criteria and current resume. We encourage applicants to view the Position Description prior to applying. Please click here Download File Family Services Case Manager - Eastern - L4 - Fixed Term Full Time Mat Leave Until 12 Feb 2027.pdf ; Download File Family Services Case Manager - Eastern - L4 - Fixed Term Full Time 12 Jan 2027.pdf to download the relevant position descriptions for each of the roles. 

Application closes by 1 March 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy

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